FAQ

All answers about tas7, right here

From deposits to bonuses, betting to support — you'll find direct and clear answers to any question you have on this page.

About our FAQ page

The most common questions players have at tas7 are organised into four sections: Cricket & Sports Betting, Customer Support, Welcome Bonus, and Deposits. Every answer is written in plain language so you can quickly find what you need and enjoy the experience without worry. If you don't find the answer to your question here, our 24/7 support team is always ready to help.

Frequently Asked Questions

Cricket & Sports Betting

tas7 offers several popular markets for cricket. Match Winner (which team wins), Toss Winner, First Innings Run Total, Top Run Scorer, and Leading Wicket Taker are the most widely used. Special markets like Over/Under and Innings Break Score are also available. BPL and T20 matches tend to have a wider variety of markets.

Reading decimal odds is straightforward. Say the odds are 2.50 and you place a ৳100 bet — if you win, your total return is ৳250 (that is, your original ৳100 + ৳150 profit). Higher odds mean higher potential profit, but the probability is generally lower. Example: in a Bangladesh vs India match, if Bangladesh's odds are 3.20, a ৳500 bet returns ৳1,600 on a win.

Yes, tas7 supports betting on BPL, IPL, and ICC tournament matches. You can place bets in the pre-match market before the game starts, or join the live market while the match is in progress. Odds change quickly in the live market, so placing your bet at the right time matters. Full match details are available in the tas7 Sports section.

Live in-play betting means placing bets while the match is ongoing. Odds shift as the match situation changes. For example, a big hit in one over can change the run total odds for the next over. Keep your internet connection stable and make decisions quickly, as the betting window in live markets is short.

If a match is declared a "No Result" due to rain or any other reason, the bets on that match are generally voided and your full stake is returned. However, some markets may be settled based on partial results. For specific rules, check tas7's terms and conditions or contact support.

Customer Support

There are two ways to get in touch at tas7. The first is Live Chat — go to the site and start chatting directly, it's the fastest option. The second is Email: [email protected] — write to us and we'll get back to you as soon as possible. Both channels offer support in Bengali and English.

Absolutely. The tas7 support team can assist you in Bengali. Support is provided with Bangladeshi players in mind, so you can comfortably ask your questions in Bengali — both on live chat and by email. English is also available.

To get a faster resolution, keep a few details handy: the email or phone number registered to your account, a brief description of the issue, and the date and amount of the transaction if relevant. If you see an error message, taking a screenshot helps identify the problem more quickly.

The tas7 support team is active seven days a week, 24 hours a day. If you run into an issue at night or on a holiday, you can reach us via live chat. Times follow Bangladesh Standard Time (BST, UTC+6), so feel free to chat whenever it suits you.

Welcome Bonus

The welcome bonus has a limited validity — once it is credited to your account, you need to complete the wagering requirement within a set period. When the validity expires, any unused bonus and winnings earned from the bonus are cancelled. So start wagering as soon as you receive the bonus. To see the exact validity period, log in and check the Bonus section.

A wagering requirement is the condition that you must place a set amount in bets before you can withdraw bonus funds. At tas7, this is calculated at 20 times the bonus amount only — the deposit amount is not included. Example: a ৳1,000 deposit that earns a ৳2,000 bonus means you need to wager ৳2,000 × 20 = ৳40,000. Once that amount is wagered, you can withdraw the bonus winnings.

Yes, you can cancel an active bonus, but doing so will remove the bonus balance and any winnings earned from it. Your own deposited funds remain untouched. To cancel a bonus, contact the tas7 support team via live chat.

Slots and fishing games generally count in full toward wagering. Live casino games or sports betting may contribute at a different rate. Some specific games may be excluded entirely. For the best outcome, check the list of eligible games in the terms and conditions when claiming a bonus, or ask support.

No. Each player at tas7 is eligible for only one account and one welcome bonus. Creating multiple accounts using the same device, IP address, or payment method risks having all accounts blocked and all bonuses cancelled. Only one account per player is allowed to ensure fair play.

Deposits

Depositing with Nagad is simple. Log in to tas7, go to the Cashier section, and select Nagad as your deposit method. Follow the instructions shown, enter your deposit amount, and confirm the payment through your Nagad app or USSD code. Funds are usually credited to your account within a few minutes.

tas7 supports four payment methods for deposits: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major banks). The minimum deposit amount is ৳100 for all methods.

Sometimes a deposit may take a little longer due to network or server delays. Wait a few minutes and refresh the page. If it still has not come through, contact support on live chat with a screenshot of your transaction or the transaction ID. Our team will verify and resolve it promptly.

The minimum deposit at tas7 is ৳100 for every payment method. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. It is recommended to deposit and withdraw using the same method so that transaction verification goes smoothly.

tas7 does not charge any deposit fee. However, mobile banking services like bKash, Nagad, or Rocket may deduct a small charge according to their own policies. Bank transfer fees may also vary by bank. Check your payment provider's charges before making a deposit.

Still have questions? We're here to help

If you didn't find the answer to your question above, speak directly with our 24/7 support team. In Bengali or English — get in touch whichever way you're most comfortable with.

Live Chat — 24/7 [email protected]